Refund policy
Return & Refund Policy
At Nuvanta, we want you to be completely satisfied with your purchase. If you’re not happy, we’re here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in the original packaging
- Proof of purchase (order number or receipt) is required
To start a return, please contact us at help@nuvantashop.com with your order details. Our support team will review your case and provide further instructions.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank or provider
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you received a faulty or wrong item, please contact us at help@nuvantashop.com and include:
- Your order number
- A description of the issue
- Photos (if applicable)
We’ll review your case and make it right.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping costs are non-refundable
Need Help?
If you have any questions about your return or refund, please contact us at help@nuvantashop.com.
Our team is happy to review your case and provide more information to ensure everything is handled properly.